top of page

PHARMAROO Pharmacy Refund & Returns Policy

Last updated: November 2025

1. General

We want you to be completely satisfied with your purchase. Please read the following carefully as different rules apply to medicines.

​

2. Medicines and Pharmacy Products

Due to regulatory and safety reasons, we cannot accept returns or issue refunds for any medicines, including over-the-counter (OTC) or pharmacy-only (P) medicines, unless:

  • We have sent the wrong item, or

  • The product is faulty, damaged, or unsafe to use.

In these cases:

  • Please contact pharmacy@pharma-roo.co.uk within 7 days of receiving your order.

  • Provide your order number and a photo of the product or packaging.

  • Once verified, we will send a replacement or issue a full refund.

  • ​

3. Non-Medicinal Products (e.g. skincare, vitamins, accessories)

If you change your mind about a non-medicinal product, you may return it within 14 days of receipt provided:

  • The product is unopened, unused, and in its original packaging.

  • You pay the return postage (unless faulty).

Refunds are issued within 5 working days of receiving the return.

​

4. Faulty or Damaged Items

If your item arrives damaged or faulty, contact us immediately at pharmacy@pharma-roo.co.uk with a photo and your order number. We’ll arrange a replacement or full refund.

​

5. Contact Us

For all refund or return queries:
📧 pharmacy@pharma-roo.co.uk
📞 0121 604 4600

bottom of page